FAQ

How long does shipping take?

All orders are processed and shipped within one business day from the date of your order confirmation email.
Orders typically take 5-10 business days for delivery.

How much are the shipping costs?

Shipping costs are free

Where can I track my package?

You can track your parcel on this link:

Track your order

What are your shipping areas?

We have factories located all over the world, which allows us to guarantee express shipping to worldwide.

-North America (United States and Canada)

-UK

-Europe

-Australia

And many other countries

What are the payment methods? Who are your payment partners? Are they secure?

You can pay by credit card (VISA, MasterCard, American Express etc ...)

We are proud to be a verified partner of Afterpay, Klarna, Stripe and Sezzle which make our transactions 100% secure and allow us to operate a true 100% money back guarantee.

Your money is handled securely by our payment partners and we guarantee you a money back guarantee.

I have a question and would like to contact you

You can contact us by:

mail : contact@diamondartlove.com

SMS : +33749543968

I would like to have recommendations for choosing the size of my canvas

1 or 2 people, choose at least 30x40cm / 12x16in

3 to 5 people, choose at least 40x50cm / 16x20in

+5 people, choose at least 60x80cm / 24x32in

For regular and personalized kits:

The larger the canvas size, the better the picture detail will be.

According to our previous orders, the rendering becomes of good quality from30x40cm / 12x16in